# By: Riasat Ullah # This file contains all the configuration settings of the system. from utils import constants, integration_type_names as intt import datetime # *************************** # host regions # *************************** allowed_host_regions = [constants.aws_europe_paris, constants.aws_us_ohio] # *************************** # account configs # *************************** allowed_credit_currencies = [constants.usd_curr] allowed_discount_types = [constants.all_discount_type, constants.live_call_routing_volume_discount_type, constants.user_plan_discount_type] allowed_fee_units = [constants.user_unit, constants.text_unit, constants.call_unit] allowed_languages = [constants.lang_en, constants.lang_es] allowed_payment_handlers = [constants.handler_stripe] allowed_phone_number_types = [constants.local, constants.mobile, constants.toll_free] card_verification_hold_amount = 50 # USD closure_token_lifetime = 3 # minutes closure_verification_lifetime = 5 # minutes half_bill_period = 15 # days mail_max_recipients = 50 mail_max_concurrency = 100 new_user_request_lifetime = 2 # days next_on_call_look_forward = 23 # days password_reset_token_lifetime = 15 # minutes registration_token_lifetime = 20 # minutes temporary_token_lifetime = 60 # minutes trial_period = 15 # days system_start_time = datetime.datetime(2020, 1, 1) # the date time all built in data should be valid from # *************************** # database connection configs # *************************** cache_max_connections = 20 mail_cache_max_connections = 4 mail_pool_max_connections = 4 pool_min_connections = 1 pool_max_connections = 50 secondary_cache_max_connections = 2 # ********************* # component type IDs # ********************* # any changes made here must be reflected in database functions and other queries as well. routine_component_type_id = 1 policy_component_type_id = 2 service_component_type_id = 3 business_service_component_type_id = 4 conditional_routing_component_type_id = 5 workflow_component_type_id = 6 team_component_type_id = 7 task_component_type_id = 8 integration_component_type_id = 9 live_call_routing_component_type_id = 10 people_component_type_id = 11 group_component_type_id = 12 external_sso_component_type_id = 13 status_page_component_type_id = 14 check_component_type_id = 15 status_page_template_component_type_id = 16 status_page_subscriber_component_type_id = 17 # ********************* # incident variables # ********************* allowed_task_statuses = [constants.grouped_state, constants.resolved_state, constants.suppressed_state] allowed_trigger_methods = [constants.app, constants.check, constants.email, constants.incidents_api, constants.integrations_api, constants.internal, constants.live_call_routing, constants.web] # these are the basic notification methods used to define notification rules; # notification methods allowed through external integrations are not listed here allowed_notification_methods = [constants.email, constants.app, constants.text, constants.call] # *************************** # API Integration configs # *************************** api_key_maximum_request_per_minute = 200 allowed_api_versions = [constants.api_version_incidents_one] allowed_cdn_handled_integrations = [intt.google_chat, intt.microsoft_teams, intt.sentry, intt.slack] # these are the only events that will be accepted through integrations allowed_integration_events = [ constants.acknowledge_event, constants.add_responders_event, constants.custom_action_event, constants.escalate_event, constants.notate_event, constants.reassign_event, constants.resolve_event, constants.snooze_event, constants.trigger_event, constants.un_acknowledge_event, constants.urgency_amendment_event ] allowed_integration_types = [intt.amazon_cloud_watch, intt.appbeat, intt.appoptics, intt.app_dynamics, intt.autotask, intt.aws_cloud_trail, intt.checkly, intt.custom_endpoint, intt.custom_integration, intt.crowdstrike, intt.datadog, intt.dynatrace, intt.elasticsearch_watcher, intt.email, intt.errorception, intt.freshdesk, intt.freshservice, intt.github, intt.gitlab, intt.google_chat, intt.google_cloud_monitoring, intt.grafana, intt.haloitsm, intt.honeycomb, intt.icinga2, intt.instana, intt.jira_cloud, intt.jira_server, intt.kibana_alerting, intt.logdna, intt.loggly, intt.logic_monitor, intt.logrocket, intt.manage_engine_op_manager, intt.manage_engine_service_desk_plus, intt.meraki, intt.microsoft_azure_alerts, intt.microsoft_teams, intt.monday, intt.nagios, intt.new_relic, intt.n_central, intt.observium, intt.orion, intt.pingdom, intt.prometheus, intt.prtg, intt.rollbar, intt.rundeck, intt.runscope, intt.sentry, intt.servicenow, intt.site24x7, intt.slack, intt.solarwinds_servicedesk, intt.splunk, intt.sumo_logic, intt.sysdig, intt.team_dynamix, intt.uptime_robot, intt.webex, intt.zabbix, intt.zendesk, intt.zoom] allowed_account_wide_integrations = [intt.servicenow] allowed_auto_triggering_integrations = [intt.autotask, intt.freshdesk, intt.freshservice, intt.google_chat, intt.jira_cloud, intt.jira_server, intt.microsoft_teams, intt.monday, intt.rundeck, intt.slack, intt.solarwinds_servicedesk, intt.team_dynamix, intt.zendesk] allowed_linkable_integrations = [intt.freshdesk, intt.zendesk] allowed_recent_changes_integrations = [intt.github, intt.gitlab] allowed_sso_types = [intt.azure_ad_sso, intt.google_sso, intt.okta, intt.saml] allowed_temporary_token_verification_types = [intt.google_chat, intt.microsoft_teams] supported_chat_integrations = [intt.google_chat, intt.microsoft_teams, intt.slack] # *********************** # login configs # *********************** allowed_failed_login_attempts = 5 allowed_failed_verification_attempts = 3 allowed_login_methods = [constants.app, constants.web, intt.freshdesk, intt.zendesk] allowed_password_retrieval_attempts = 5 allowed_username_retrieval_attempts = 5 # Within these number of days there cannot be more failed attempts than what is allowed failed_attempts_checking_minutes = 30 # subscriptions free_subscription_id = 1 free_subscription_name = 'FREE' starter_subscription_id = 2 starter_subscription_name = 'STARTER' business_subscription_id = 3 business_subscription_name = 'BUSINESS' digital_operations_subscription_id = 4 digital_operations_subscription_name = 'DIGITAL_OPERATIONS' allowed_subscription_ids = [free_subscription_id, starter_subscription_id, business_subscription_id, digital_operations_subscription_id] subscription_name_id_map = { free_subscription_name: free_subscription_id, starter_subscription_name: starter_subscription_id, business_subscription_name: business_subscription_id, digital_operations_subscription_name: digital_operations_subscription_id } allowed_currencies = [constants.usd_curr, constants.eur_curr] free_subscription_max_users = 5 # subscription add-ons stakeholder_add_on_id = 5 live_call_routing_add_on_id = 6 sso_add_on_id = 12 # subscription supplements tier_1_phone_numbers_supplement_id = 7 tier_2_phone_numbers_supplement_id = 8 live_call_minutes_us_canada_supplement_id = 9 live_call_minutes_international_supplement_id = 10 call_recording_supplement_id = 11 external_email_supplement_id = 13 external_sms_supplement_id = 14 checks_supplement_id = 15 # subscription ids eligible for discounts discount_eligible_user_plan_subscription_ids = [starter_subscription_id, business_subscription_id, digital_operations_subscription_id] # urgency levels -> 1: minor, 2: low, 3: medium, 4: high, 5: critical allowed_urgency_levels = [constants.minor_urgency, constants.low_urgency, constants.medium_urgency, constants.high_urgency, constants.critical_urgency] default_urgency_level = constants.high_urgency # *************************** # length of variables # *************************** api_key_length = {constants.aws_europe_paris: 67, constants.aws_us_ohio: 73} postmortem_report_reference_id_length = 8 temporary_token_length = 113 # *************************** # organization configurations # *************************** allowed_sectors = [ "Agriculture", "Banking", "Consulting", "Construction", "Education", "Engineering", "Entertainment", "Financial Services", "Food Processing", "Government", "Health Care", "Hospitality", "Insurance", "Information Technology", "Legal Services", "Manufacturing", "Pharmaceuticals", "Real Estate", "Retail Sales", "Telecommunication", "Transportation", "Others" ] max_alerting_cost_percent_threshold = 70 max_idle_free_notification_cycle_count = 10 max_idle_paid_notification_cycle_count = 5 max_hourly_triggers = 8 max_avg_hourly_triggers_after_three_hours = 3 max_assignees_per_instance = 30 max_malicious_events = 4 max_malicious_events_paid_plans = 45 max_unresolved_period = 10 # days blacklist_look_back_period = 15 # days blacklist_notification_period = 2 # days # ********************* # user verifications # ********************* allowed_verification_types = [constants.new_account_verification, constants.password_reset_verification, constants.account_closure_verification] # for user registration new_account_code_life_hours = 3 # analytics data types allowed_analytics_assignee_type = [constants.user_assignee, constants.policy_assignee, constants.organization_assignee] # standard timezone standard_timezone = 'UTC' # standard variables standard_wait_minutes = 30 # standard day period starts (needed for user metrics) daytime_hours = (datetime.time(7, 0), datetime.time(17, 59)) after_hours = (datetime.time(18, 0), datetime.time(23, 59)) sleep_hours = (datetime.time(0, 0), datetime.time(6, 59)) # acceptable/ideal metrics below_ideal_effectiveness = 90 ideal_effectiveness = 98 ideal_daily_interruption_minutes = 60 ideal_daily_rest_minutes = 240 ideal_weekly_daytime_hours_incident_count = 9 ideal_weekly_after_hours_incident_count = 2 ideal_weekly_sleep_hours_incident_count = 1 # business impact metrics standard_hourly_business_loss = 1000 standard_hourly_labor_cost = 50 # *********************** # live call routing configs # *********************** allowed_live_call_routing_vendors = [constants.twilio] allowed_live_call_statuses = [constants.answered_state, constants.blocked_state, constants.message_left_state, constants.no_answer_state, constants.outgoing, constants.suppressed_state] allowed_live_call_routing_countries = [ 'AR', 'AT', 'AU', 'BA', 'BB', 'BE', 'BG', 'BJ', 'BR', 'BW', 'CA', 'CH', 'CL', 'CO', 'CZ', 'DE', 'DK', 'DO', 'DZ', 'EC', 'EE', 'FI', 'FR', 'GB', 'GD', 'GE', 'GH', 'GN', 'GR', 'HK', 'HR', 'HU', 'ID', 'IE', 'IL', 'IS', 'IT', 'JM', 'JP', 'KE', 'KY', 'LT', 'LU', 'ML', 'MO', 'MU', 'MX', 'NL', 'NZ', 'PA', 'PE', 'PH', 'PL', 'PR', 'PT', 'RO', 'SD', 'SE', 'SG', 'SI', 'SK', 'SV', 'TH', 'TN', 'TT', 'UG', 'US', 'VE', 'VI', 'VN', 'ZA' ] allowed_live_call_routing_languages = [constants.lang_en, constants.lang_es, constants.lang_de, constants.lang_fr] approval_required_live_call_countries = [ 'AR', 'AT', 'BA', 'BB', 'BE', 'BG', 'BJ', 'BR', 'CH', 'CL', 'CO', 'CZ', 'DE', 'DK', 'DO', 'DZ', 'EC', 'EE', 'FR', 'GB', 'GD', 'GH', 'GR', 'HK', 'HR', 'HU', 'ID', 'IT', 'JM', 'JP', 'KE', 'LT', 'LU', 'ML', 'MO', 'MU', 'MX', 'NL', 'NZ', 'PA', 'PH', 'PL', 'PT', 'RO', 'SE', 'SG', 'SI', 'SK', 'SV', 'TH', 'TN', 'UG', 'VE', 'VN', 'ZA' ] call_recording_fee_per_minute = 0.05 call_routing_default_incident_urgency = constants.critical_urgency call_routing_default_max_forwarding_users = 1 call_routing_default_max_forwarding_timeout_seconds = 20 call_routing_max_forwarding_timeout = 60 call_routing_max_options = 10 call_routing_max_voicemail_timeout = 60 call_routing_minutes_price_us_ca = 0.1 call_routing_minutes_price_international = 0.35 call_routing_us_min_minutes_for_volume_discount = 5000 call_routing_us_volume_discount_promotion_id = 1 ################################# # external communication configs ################################# free_external_email_count = 3000 ################################# # monitor check configs ################################# allowed_monitor_checks = [constants.heartbeat] free_monitor_checks_count = 10000 monitor_checks_price = 0.5 ################################# # status page configs ################################# status_page_business_service_statuses = [constants.partial_outage_state, constants.operational_state, constants.outage_state] status_page_default_extensions = ['maintenance', 'past-incidents', 'subscription', 'subscriber', 'post'] status_page_impact_types = [constants.no_impact, constants.minor_impact, constants.major_impact] status_page_incident_statuses = [constants.identified_state, constants.investigating_state, constants.monitoring_state, constants.resolved_state] status_page_maintenance_statuses = [constants.completed_state, constants.in_progress_state, constants.scheduled_state, constants.verifying_state] status_page_subscription_notification_methods = [constants.email, constants.text, constants.webhook, intt.slack]